Shipping & Returns
Shipping Policy
Once you have placed an order on our site you will receive a confirmation email. If you have not received an email confirmation, please check also your spam folder. To cancel or modify an order email us at info@polypopbrand.com immediately. Once you have received a tracking number your order will be unable to be cancelled or modified. Please be sure to use the correct shipping info and select the correct size before completing your order.
Allow 2-3 business days for your order to be shipped. As soon as we ship your order, you will receive a shipping confirmation email with a tracking number. The delivery time depends on your country.
Orders should arrive within 4-8 workdays* after we have received payment.
* DUE TO COVID-19, UNEXPECTED DELAYS COULD OCCUR. THANKS FOR YOUR UNDERSTANDING.
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Free Worldwide shipping on orders over €150
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Shipping cost is 20€ on orders between €75 and €150
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Shipping cost is 15€ on orders under €75
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International Shipping & Import Tax
When ordering goods for international deliveries you may be subject to import duties and/or taxes that apply to your country. Polypop is not responsible for any charges that are incurred from customs or duties. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Polypop will not provide any form of refund nor reship the order.
For further information on custom and excise policies in your country, please contact your local customs office.
Undeliverable and Refused Packages
In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address, we are not responsible for packages that have been lost, stolen or mis-delivered. We will send you the tracking number and the information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.
Returns & Exchanges
If you are not 100% satisfied with your purchase for any reason, you can return your order for a full refund within 14 days after receiving it. Customers are responsible for return shipping costs.
The returned items must be in resaleable condition:
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All products must be returned within 14 days after delivered.
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All products must be unworn and unwashed.
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All products must have all original Polypop tags still attached.
To send the item back please contact us at info@polypopbrand.com
Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. As soon as we have received and approved your return, it will take approximately 7 to 15 business days to process your refund.
Make sure you check your item(s) once you receive your package. If you see any damage on item(s), please email to info@polypopbrand.com with an image and description of the damaged goods. We will issue a refund immediately.